Terms and Conditions
The following Terms and Conditions apply to the relationship between Charlie + Jack DESIGNS and our site’s users. Any reference to ‘I’, ‘my’, ‘we’, ‘us’ or ‘our’ throughout the following Terms and Conditions, and on this website, refers to Charlie + Jack DESIGNS. At all times, any reference to ‘you’ or ‘your’ refers to our users/customers.
By engaging in our service, we assume you have read and understood these Terms and Conditions – and are therefore bound by these Terms and Conditions, at all times, whilst interacting with our brand.
Charlie + Jack DESIGNS reserve the right to refuse service to anyone, at any time, if we deem him/her to be misusing our service, or using our service in an unlawful manner. Charlie + Jack DESIGNS reserve the right to make alterations to our service, products or prices, at any time, without notice or consequence.
All website orders will receive a confirmation email from Charlie + Jack DESIGNS. If you do not receive this email, or if any details are incorrect, please contact us immediately.
All prices in our store are listed in Australian Dollars (AUD).
Charlie + Jack DESIGNS will not be held responsible for any delays in payment clearance and we can’t ship orders until we have received payment in full. We also cannot promise the availability of your desired stock if payment doesn’t clear or can’t be made for any reason.
All confirmed orders, cannot be cancelled. Please double check your order before finalising at the checkout. If you require assistance in selecting your order, please email email@example.com
Please refer to FAQ’s for our terms and conditions for postage.
Charlie + Jack DESIGNS cannot accept responsibility for loss or any damage to your package. Please note that Charlie + Jack DESIGNS can not be held responsible for postage delays that occur after your order has left our care.
If your order is to be shipped outside Australia, we assume that you’re aware of any import duties or taxes that may apply in the country your order is being shipped to. Charlie + Jack DESIGNS will not be responsible for the payment of any such costs, nor will we be responsible for replacing goods that may be seized by customs in your country.
Charlie + Jack DESIGNS do not offer refunds or exchangeson custom orders but we happily exchange hard copy non custom orders. Return postage is at the buyers expense and exhange will not be processed until we receive the original item back in the same condition it arrived to you.
Actual colours may vary slightly from those shown on your monitor. Charlie + Jack DESIGNS do our best to display our products as accurately as possible however we cannot guarantee the identical match of these colours. If you wish to have a sample of any material posted to you prior to ordering, please contact us at firstname.lastname@example.org
If your item arrives damaged please contact Charlie + Jack DESIGNS within 48 hours with your order number and photographs and descriptions of the damage exactly as they have arrived to you. We will assess damage on a case-by-case basis, and it’s at our discretion to determine whether an item can be returned and replaced or repaired on the basis of damage. Charlie + Jack DESIGNS will refuse a damaged return if you haven’t sent us an email notification and appropriate corresponding photographs within the specified time period after receiving your order.Please retain proof of postage until we have confirmed your replacement has been processed. Charlie + Jack DESIGNS reserve the right to refuse returns if they don’t meet the conditions above.
Refunds and replacements will not be offered if the customer simply changes their mind, decides they do not like the purchase, decides they have no use for it or if the customer damages the goods in anyway.
Charlie + Jack DESIGNS Personalised Products and Custom Designs are made-to-order according to each customer’s specifications, so changes and requests for returns or re-makes where the customer has made a personalisation error or simply changed their mind are not possible. However, where we can, Charlie + Jack DESIGNS will try to help out with an affordable solution if we receive notification within time period specified above.
If your order is incorrect for any reason, please contact us within 48 hours with your order number and photographs and descriptions of what you have received.
Any promotions we offer will only be valid for specified periods, and any and all conditions must be complied with in order to successfully redeem or qualify for promotional benefits. We reserve the right to suspend, cancel or modify any such promotions, at any time without notice or consequence. Vouchers won as part of promotional competitions are not valid with any other offer, and are applicable to purchase prices only (excluding shipping costs).
Any personal information that you provide to Charlie + Jack DESIGNS, will not be shared with any other company or person and will only be used for the purpose which you provided it to us. We may use photos and/or videos of our products with your images/photos/logos on them for promotion and marketing on our digital channels (including, but not limited to: our website, our social media, our emails). You can request for products with your images/photos/logos not to be used for our promotional purposes by emailing us at email@example.com with your order number and a specific request not to include any of the pieces from your order in our image/video promotions and marketing.
All of the designs, images, photographs, illustrations, logos, text, HTML code or other intellectual property that has been made available on our website or throughout our social media, is the copyright material of Charlie + Jack DESIGNS and remains our intellectual property at all times.
This content may not be reproduced, re-published or disseminated in whole or in part without the consent of the owners at Charlie + Jack DESIGNS. The use of our intellectual property in relation to any business or for the advancement of any commercial venture, or otherwise, is strictly forbidden.
Action may be taken against any person or persons who is found to be misusing our intellectual property.
We will not be held liable for any loss, damage or otherwise that may occur through the use of any third party links found on our social media channels or website.
Charlie + Jack DESIGNS reserve the right to make modifications to our terms and conditions without notice or consequence.
Any changes to our processes and procedures that will affect our Terms and Conditions and therefore our customers, will be published on our website and will take immediate effect from their time of publication.
This document contains the whole of the Terms and Conditions that govern the use of the Charlie + Jack DESIGNS website.
These Terms and Conditions are current as of November 2018. If you have any questions about Charlie + Jack DESIGNS, please contact us at firstname.lastname@example.org and we will endeavour to assist you.